I wonder if the workers at the CCAA have any idea the extent to which so many people are trying to figure them out. There seem to be a variety of different takes on the psychology of the CCAA. Here are a few I've extrapolated from various sites and posts:
Power Trippers They are on a huge power trip and enjoy wreaking emotional chaos on the waiting families. They want things done their way or not at all. They gleefuly plan new ways of thwarting the families. In one country they will say the wait will be 14 months; three days later they will predict a 24 month wait. Then they sit back and laugh. Example: "If you really want a child from China, you'll wait as long as it take and you won't complain. Any complaints out of you and we'll deem you an unfit parent! Heh, heh, heh..."
Fear & Loathing: They don't want to do anything to upset their bosses for fear of displeasing them and falling out of favor. They will ignore their own needs (more workers, more space, more technology) and not make a move or have an independent thought. They are in the grip of a monumental paralysis. Example: "We're doing the best we can. Last November the orphanages suddenly emptied and there are no more children. Domestic adoption has taken off like wildfire and there are no more children. Isn't it wonderful?"
Making Nice: They will tell you what you want to hear for fear of upsetting you. They smile a lot and make comfortable predictions so that you won't get angry. They just hate people to be angry, especially with them. Example: "Your LID is February? Oh, you'll definitely get a referral by April at the latest, absolutely. Count on it. You have our word." (notice they don't say
which April?)
I believe we need to let go of these viewpoints and take on a more balanced viewpoint.
Or.... a more balanced view: Let's say the CCAA is no different from your average corporate division. They have something that people want and are willing to pay for, and the manner in which they do business governs both how their customer base views them, and how they are viewed internally by those responsible for their raises, promotions, etc. Who to please first, or best?
Look at it this way: this wouldn't be the first time a business division (the CCAA, as a part of "the corporation," i.e. the Chinese government) was running smoothly under its division leader. That leader gets his or her coveted promotion, to a bigger division. They hand leadership off to the next person in line (who probably earned it because of political connection or achievement in a yet smaller division). At the same time, they inform the division that it is now responsible for a whole new set of responsibilities, such as domestic adoption, and more. That new person doesn't have the expertise, vision, or loyalty among the rank-and-file to pull it off. And the slowdown begins. It's hard to believe that in the space of a couple of months there was a dramatic slowdown in abandonments, or that the economic boom in China trickled down to the provinces (it hasn't).
We believe the CCAA is doing its best, considering all these changes. We hate the lengthening wait, but we are grateful for the opportunity to adopt a child from China and we will love her always.
